Privacy Policy & Terms of Service

Last Updated: August 15, 2026

Welcome to Nityanandayatra.in ("we", "our", "us"). We are a travel agency based in Mumbai, India, specializing in organizing the Char Dham Yatra (Yamunotri, Gangotri, Kedarnath, and Badrinath). We are committed to protecting the privacy and security of our pilgrims and website visitors, while ensuring a safe, disciplined, and spiritually enriching journey for all.

By visiting our website, booking our tour packages (including our Senior Citizen Friendly and Youth Group packages), or communicating with us via WhatsApp, phone, or email, you agree to the terms outlined below.

1. Information We Collect & Accuracy

We collect personal information strictly necessary to organize your Yatra:

• Personal Identification: Full name, age, gender, date of birth, contact details, and residential address.
• Government ID Proof: Aadhaar Card, Voter ID, or Passport. This is mandatory for Char Dham Yatra registration with the Uttarakhand Government and hotel/dormitory check-ins.
• Medical Information: For senior citizens and individuals with pre-existing conditions, we require basic medical details and emergency contact numbers.
• Payment Information: UPI transaction IDs, payment screenshots, or bank transfer details. We do not store your complete credit/debit card or UPI PIN details.

Disclaimer: Nityanandayatra.in is not liable for any consequences arising from false, misleading, or withheld personal/medical information provided by the pilgrim. You are solely responsible for the accuracy of the documents provided.

2. How We Use Your Information

We use the collected information strictly for operational and legal purposes:

• To process your booking, train tickets, hotel/dormitory reservations, and transport arrangements.
• To complete mandatory Yatra registration with the Uttarakhand Government.
• To communicate vital updates regarding your itinerary, departure dates, and emergency changes due to weather or road conditions.
• To contact your emergency contacts in case of a medical or travel emergency.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data strictly with:

• Government Authorities: For mandatory Yatra registration and security clearances.
• Service Providers: Hotels, dormitory managers, transport operators, and local guides in Uttarakhand for the fulfillment of your package.
• Payment Gateways: To process your UPI/Online payments securely.

4. Social Responsibility & Code of Conduct

As a socially responsible travel agency, we expect all our pilgrims to respect the sanctity of the Char Dham and the local communities:

• Pilgrims must maintain discipline, especially in Youth Group dormitories, respecting the comfort of fellow travelers.
• Any illegal activity, substance abuse, or misconduct during the journey will result in immediate termination from the tour without any refund.
• Pilgrims are responsible for following the instructions of the Tour Manager at all times for their own safety.

5. Force Majeure & Limitation of Liability

The Char Dham Yatra takes place in high-altitude Himalayan regions where conditions are unpredictable. By booking with Nityanandayatra.in, you explicitly agree to the following:

• Itinerary Changes: We reserve the right to change the itinerary, routes, or accommodations without prior notice due to landslides, road blockages, weather conditions, political unrest, or government restrictions.
• Missed Darshan: Missing Darshan at any Dham due to weather, crowd, or administrative reasons does not entitle the pilgrim to a refund or compensation.
• Health Risks: Nityanandayatra.in is not liable for any medical emergencies, injuries, or health complications arising from high-altitude travel. Pilgrims must obtain a medical fitness certificate if required.
• Additional Costs: Any extra expense incurred due to natural calamities (hotels, food, transport, helicopter, pony, palki) must be borne by the pilgrim.

6. Payment, UPI & Cancellation Policy

• All bookings are confirmed only upon receipt of the full or token advance payment.
• The UPI payment links provided are for convenience. Nityanandayatra.in is not responsible for payment failures, banking delays, or UPI server issues.
• Cancellations made by the pilgrim will be subject to our standard cancellation charges (e.g., train ticket cancellation charges, hotel retention fees), which will be communicated at the time of booking.

7. Data Security & Third-Party Links

We implement reasonable security measures to protect your personal information. However, no electronic storage is 100% secure. Our website contains links to third-party platforms (like WhatsApp for communication and UPI apps for payment). We are not responsible for the privacy practices or data security of these third-party services.

8. Governing Law & Jurisdiction

Any disputes arising out of or in connection with our services or this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India, and the competent authorities in Uttarakhand for on-ground tour operations.

9. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to the Privacy Policy and Terms of Service of Nityanandayatra.in.